Career Opportunities

Assistant Warehouse Manager (PM)

Purpose:
The Assistant Warehouse Manager is responsible for overseeing all aspects of the warehouse efficiencies in the absence of the Director of Distribution. On a daily basis the PM Assistant Manager is responsible for all inbound activities.

Essential Functions:

• Ability to multi-task with accuracy and efficiency.
• Responsible for ensuring that all inbound receipts are complete and free from damage by managing the Receiving and ShopTeams through daily strategic planning and follow up.
• Ability to resolve problems with critical thinking skills and remove roadblocks with minimal supervision.
• Responsible for communication and support of HR Initiatives, including but not limited to: hiring, performance management, implementation and adherence to policies and procedures.
• Must support GrandBrand Core Values on a daily basis.
• Must be able to work a schedule that supports the needs of the business.

Job Requirements:

• Knowledge of computerized inventory and tracking systems
• Ability to attend and communicate strategic plans during meetings and presentations.
• Communication skills: must possess excellent interpersonal skills and a high level of integrity and be flexible responding to internal and external customer requirements.
• Must be certified to operate machinery and ensure safety practices are being followed by all employees.

Physical Demands / Environment :

• This is primarily a warehouse role. Moderate walking, standing and/or climbing; heavy lifting and carrying, stooping, bending, kneeling and reaching. Working in conditions that are not climate controlled.

Tools / Equipment:

• Must be proficient in Microsoft Office, and inventory control programs.

Qualifications:

• College degree preferred with at least 5 years of experience in warehouse leadership roles.

Customer Care Coordinator

Reports to: Call Center Manager
Department: Customer Care
Status / Job Grade: Non-Exempt/ 1

Purpose:
This position will play an essential role in providing customer support for general questions, scheduling deliveries and updating customers on resolutions or projected arrival dates of furniture.

Essential Functions:

• Superior customer service skills with a can-do positive attitude to connect with respect.
• Ability to handle a high volume of calls and can multi-task across various channels to ensure the customer’s needs are met.
• Knowledgeable on product, processes and policies to quickly solve a customer’s concern.
• Ability to keep Queue’s up to date and ensure customers are followed up with on a timely basis through thorough note taking and documentation.
• Ability to determine when to elevate an escalated customer to a specialist or management and follow up to ensure the customer has been taken care of.
• Must support GrandBrand Core Values on a daily basis.
• Must be able to work a schedule that supports the needs of the business.

Position Responsibilities:

• Contact customers to schedule deliveries for all items that are currently available.
• Manage all delivery scheduling functions for assigned stores.
• Utilize system information and reports to identify deliverable orders.
• Communicate with customers in advance and after the delivery is complete to ensure we are meeting the needs of the guests.
• Give updates for arrivals product arrival dates
• Intake on a vast array of subject matter concerning the service process

Physical Demands / Environment: This is an office role so multiple hours spent at a desk with a computer. Ability to work a schedule that meets the needs of the business, including weekends and holidays.

Tools / Equipment: Must be proficient in Microsoft Office,

Education and Training: College degree preferred. 1 year of customer service or call center experience preferred.

Driver Helper

Reports to: Dispatcher
Department: Distribution Center

Purpose:

The Driver Helper must ensure the safe operation, loading, and unloading of a given delivery truck.

The Driver Helper will work in a team environment to meet overall Distribution Center production goals and objectives. 

Essential Functions:

• Delivery and set up of furniture in customer’s home, removing old furniture when necessary.  Complete all paperwork involved.
• Meets or exceeds performance standards determined for each of the functions with assigned duties.
• Help with work orders as part of daily delivery route.
• Help upload freight trucks.
• May help unpack and sample merchandise to sales floor.
• May inspect and touch up merchandise prior to loading.
• Verify the contents of inventory loads against shipping papers. 
• Backup Distribution Center duties when not on a delivery.
• Perform other duties as assigned.

Secondary Duties

• Assists other departments as needed where trained
• Unloading
• Tagging
• Prepping
• Return to Stock
• Customer Pick Up
• Delivery Driver Helper
• Recycling
• Cleaning
• Assembly
• Cycle Count
• Lift Driver

Perform other duties as assigned

Job Requirements

Knowledge, Skills and Abilities:

• Strong verbal and written communications skills.
• Ability to effectively communication with customers and associates.
• Problem solving skills.
• Must be able to read maps and follow oral and written instructions

Qualifications

Required Experience:

• Must have and maintain a clean driving record; if the employee is no longer able to drive then the employee may demoted or termination

Education:

• High School diploma or GED.

Working Conditions
Mental Demands/Physical Demands/Environment Factors:

• Arrive to work on time and fit for duty
• Use needed safety equipment as required for each job
• Wear appropriate safety (steel-toed boots) shoes at all time on the job site
• Follow work instructions and procedures as defined by GrandBrands
• Capable of working independently without supervision
• Be able to sit and stand for long periods of time
• Ability to pass a lift assessment with push/pull of 250 pounds with or without reasonable accommodations
• Ability to physically move furniture/merchandise utilizing hand truck as necessary
• Ability to operate material handling equipment (i.e. stock picker, electric pallet jack, etc.)
• While performing the duties of this Job, the employee is regularly exposed to outside weather conditions and vibrations. The employee is occasionally exposed to moving mechanical parts or to fumes or airborne particles. The noise level in the work environment is usually moderate.

 

General Warehouse Associate

Purpose:

The General Warehouse Associates' primary role is to become certified and flex between departments as needed to include Lift Driver Dept, Staging Dept, Receiving Dept, RTS Dept, Customer Pick-up Dept, Repo Dept, and Floor Support.

Essential Functions:

• Perform the picking, pulling for the delivery and customer pick up areas
• Receives, and assembles furniture and other related products per furniture plans and blueprints, using small hand-held power tools
• Load and position merchandise into delivery line in reverse loading order
• Check all merchandise off manifest by SKU and description as it is loaded (e.g. if the order calls for a queen headboard and it is a full headboard, do not load the incorrect merchandise)
• Open all case goods and ensure setup is ready along with hardware
• Inspect all merchandise and ensure there is no damage
• Receives and unloads merchandise both manually or with equipment such as forklifts and hand dolly
• Unload and unpack new merchandise shipments, and prepare them for the selling floor by preparing merchandise to include assembly, cleaning the product, and attachment of accessories if needed
• Deliver new merchandise to the appropriate department for placement on the selling floor or stock area

Job Requirements

Knowledge, Skills and Abilities:

• Strong verbal and written communications skills
• Problem solving skills
• Ability to give attention to detail

Qualifications

Required Experience:

• Distribution experience preferred
Education:
• High School diploma or GED.

 

Apply Now!

Lift Operator Associate (Put away, Picking, Shuttle, Customer Pick Up)

Purpose:

The Lift Operator Associate is responsible in assisting material handlers in moving inventory in and out of bin locations while properly documenting all inventory movements. The Lift Operator Associate will work in a team environment to meet overall Distribution Center production goals and objectives. The Lift Operator assists with cleanliness throughout the Distribution Center and ensures a safe working environment.

Primary Functions:

• Performs the picking, pulling for delivery and customer pick up areas.
• Meets or exceeds performance standards determined for each of the functions with assigned duties.
• Practices safe and secure material handling methods and distributes merchandise properly in accordance with product handling standards.
• Practices safe and secure loading methods to utilize the maximum amount of space and avoid damages.
• Reports errors found on documents to supervisor.
• Completes all documentation neatly and accurately using RF equipment.
• Stamps merchandise.
• Operates manual and mechanical equipment in a safe and efficient manner.
• Maintains a safe and clean work environment.
• Utilizes Distribution Center Management System.
• Completes yearly scheduled safety and procedure training.
• Performs picking and putaway processes at elevated heights (20’ – 40’).
• Maintain a safe work environment, including performing job functions in a safe manner, daily inspections of equipment, and maintaining good housekeeping practices.

Secondary Duties:

• Assists other departments as needed where trained
• Unloading
• Tagging
• Prepping
• Return to Stock
• Customer Pick Up
• Delivery Driver Helper
• Recycling
• Cleaning

Job Requirements

Knowledge, Skills and Abilities:

• Strong verbal and written communications skills.
• Ability to effectively communication with associates.
• Problem solving skills.
• Basic numerical reasoning skills
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrates advanced knowledge of Distribution Center Management System (GERS).
• Ability to work independently.
• Maintain appropriate attendance standards.

Qualifications

Required Experience:

• 3 – 5 years lift driver experience.
• Must be able to become certified in order to efficiently and safely operate a forklift within the time frame specified by management.
Education:
• High School diploma or GED.

 

Apply Now!

Office Associate (Part Time)

Reports to: Office Manager
Department: Warehouse

Purpose:

The office associate is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department

Essential Functions:

• Excellent/professional oral and written communication skills with both internal and external customers and peers
• Excellent listening skills
• Ability to process and understand customer responses
• Provides outstanding customer service to our customers while adhering to established company policies and procedures
• Responds promptly to customer inquiries
• Proficient computer knowledge with Microsoft tools
• Professional telephone etiquette
• Perform other duties as assigned.
• Ability to work independently
• Highly organized
• Direct requests and unresolved issues to the designated resources

Job Requirements
Knowledge, Skills and Abilities:

• Positive telephone personality and exceptional customer service skills.
• Capable of being trained to be “Phone Assertive."
• Good communications.
• Ability to define and resolve problems.
• Effective Communicator with customers and other Company Managers.
• Subject to drug and alcohol testing if involved in an accident or safety violation.

Qualifications
Required Experience:

• Prior customer service experience is a plus.
• Skilled at balancing multiple priorities in a fast paced environment

Education

• High School diploma or GED

Working Conditions
Mental Demands/Physical Demands/Environment Factors:

• Arrive to work on time and fit for duty
• Follow work instructions and procedures as defined by GrandBrands Management Team
• Pass a company-paid Post Offer Pre-Hire drug
• Capable of working independently without supervision
• Be able to sit and stand for long periods of time
• Ability to work as part of a team
• Ability to work overtime, working overtime is sometimes required. It is not always possible to let you know in advance of the need to work overtime because of the nature of our business. However, advance notice will be given whenever possible. When required, you are expected to work overtime unless excused from doing so by your manager. Overtime work will be distributed as evenly as possible. Any overtime must be approved and/or scheduled by your manager prior to working the overtime hours.
• While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts or to fumes or airborne particles. The noise level in the work environment is usually moderate.

Sales Associate

Purpose:
Sales Associates are vital to delivering the guest experience that offers a distinctive shopping experience and drives sales results. While all positions within GrandBrands require working as part of a team to meet department and store objectives, your individual responsibilities as a Sales Associate may include demonstrating outstanding guest service and selling skills.

Essential Functions:

• Meeting and making a connection with guests, asking questions, and listening to their needs, then giving options and advice on meeting those needs.
• Inspiring the guest to purchase, celebrating the purchase, and creating a lasting positive impression of you, GrandBrands, and the overall experience.
• Maintain a professional attitude with sincerity and enthusiasm reflecting GrandBrands commitment to our guest – the most important person in our stores.
• Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the guest.
• Maintain sales goals and selling standards as specified by management.
• Must be able to produce a level of sales required by management and GrandBrands policy by connecting with guests, selling products, and meeting their needs.
• Reinforce guest selection (Opening the Sale).
• Give suggestions and add-ons sales.
• Explain special financing plans, delivery procedures, warranties, etc.
• Produce and maintain a level of sales goals required by management and serving guests by selling products and meeting their individual product & service needs.
• Utilize all channels available to maintain connections with our guests (personal contacts, letters, email, thank you notes, and special promotional contacts).
• Coordinate delivery with guests and logistical personnel. Follow up with guests on a timely basis before and after their pickup or delivery.
• Maintain and assist in keeping the showroom attractive and neat. 
• Accurately complete appropriate paperwork for all sales. 
• Maintain working knowledge of automated systems relative to sales.
• Regular, dependable attendance and punctuality.

Job Requirements

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills with the ability to
• communicate clearly and effectively in all situations
• Excellent guest service skills
• Knowledge of or ability to learn furniture styles and products
• Computer literacy
• Excellent communication skills
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service

Qualifications:

• 2 — 5 years of sales experience, preferable in retail and/or furniture

Education:
• High School diploma or GED
Apply Now!