General Warehouse Associate

Purpose:

The General Warehouse Associates primary role is to become certified and flex between departments as needed to include Lift Driver Dept, Staging Dept, Receiving Dept, RTS Dept, Customer Pick-up Dept, Repo Dept, and Floor Support.

Essential Functions:

• Perform the picking, pulling for the delivery and customer pick up areas
• Receives, and assembles furniture and other related products per furniture plans and blueprints, using small hand-held power tools
• Load and position merchandise into delivery line in reverse loading order
• Check all merchandise off manifest by SKU and description as it is loaded (e.g. if the order calls for a queen headboard and it is a full headboard, do not load the incorrect merchandise)
• Open all case goods and ensure setup is ready along with hardware
• Inspect all merchandise and ensure there is no damage
• Receives and unloads merchandise both manually or with equipment such as forklifts and hand dolly
• Unload and unpack new merchandise shipments, and prepare them for the selling floor by preparing merchandise to include assembly, cleaning the product, and attachment of accessories if needed
• Deliver new merchandise to the appropriate department for placement on the selling floor or stock area

Job Requirements

Knowledge, Skills and Abilities:

• Strong verbal and written communications skills
• Problem solving skills
• Ability to give attention to detail

Qualifications

Required Experience:

• Distribution experience preferred

Education:

• High School diploma or GED

 

Working Conditions

Mental Demands/Physical Demands/Environment Factors:

• Arrive to work on time and fit for duty
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• Arrive to work with proper dress code requirements
• Use needed safety equipment as required for each job
• Wear appropriate safety (steel-toed boots) shoes at all time on the job site
• Follow work instructions and procedures as defined by GrandBrands Management Team
• Capable of working independently without supervision
• Be able to sit and stand for long periods of time
• Ability to pass a lift assessment of 50 lbs unassisted
• Ability to physically move furniture/merchandise utilizing hand truck as necessary
• Ability to pass required safety training program
• Ability to work as part of a team
• Ability to work overtime, working overtime is sometimes required.
• While performing the duties of this job, the employee is regularly exposed to outside weather conditions.

 

Benefits

• Competitive pay scales
• Bonuses and rewards based on performance
• Opportunities to advance in your career
• Internal training program
• Health, Dental, & Vision Insurance
• 401 (K) Retirement Plan
• Paid Holidays
• Generous Employee Discount

 

Sales Associate

Reports to: Store Manager
Department: Sales
Status: Commission

Purpose: Sales Associates are vital to delivering the guest experience that offers a distinctive shopping experience and drives sales results. While all positions within GrandBrands require working as part of a team to meet department and store objectives, your individual responsibilities as a Sales Associate may include demonstrating outstanding guest service and selling skills.             

 

Essential Functions:

• Meeting and making a connection with guests, asking questions and listening to their needs, then giving options and advice on meeting those needs.

• Inspiring the guest to purchase, celebrating the purchase, and creating a lasting positive impression of you, GrandBrands and the overall experience.
• Maintain a professional attitude with sincerity and enthusiasm reflecting GrandBrands’ commitment to our guests – the most important person in our stores.
• Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the guest.
• Maintain sales goals and selling standards as specified by management.
• Must be able to produce a level of sales required by management and GrandBrands by connecting with guests, selling products, and meeting their needs.
• Reinforce guest selection (Opening the Sale).
• Give suggestions and add-ons sales.
• Explain special financing plans, delivery procedures, warranties, etc.
• Produce and maintain a level of sales goals required by management and serving guests by selling products and meeting their individual product & service needs.
• Utilize all channels available to maintain connections with our guests (personal contacts, letters, email, thank you notes and special promotional contacts).
• Coordinate delivery with guest and logistical personnel.  Follow up with guest on a timely basis before and after their pickup or delivery.
• Maintain and assist in keeping showroom attractive and neat.
• Accurately complete appropriate paperwork for all sales.
• Maintain working knowledge of automated systems relative to sales.

• Regular, dependable attendance and punctuality.

 

Job Requirements:

Skills and Abilities:

• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations

• Excellent guest service skills

• Knowledge of or ability to learn furniture styles and products
• Computer literacy
• Excellent communication skills

• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service

 

Qualifications:

Required Experience:

• 2 – 5 years of sales experience, preferable in retail and/or furniture

Education:

• High School diploma or GED

 

Working Conditions:

Mental Demands/Physical Demands/Environment Factors:

• Mental Effort

• Communicate with diverse population

• Organizes others work

• Ability to work as part of a team

• Physical Requirements

• 90% Standing and walking/moves to difference locations as needed

• Working Conditions

• Retail environment

 

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

 

Part time Office Associate

Purpose: The Customer Relationship Coordinator position is designed to support the GrandBrands Customer Service Department and Retail Stores.  This position primary responsibility involves processing customer-financed contracts and contacting customers regarding their accounts.   This position will provide strategic management of accounts and relationships with customers in the following areas:

• Essential Functions:
• Greet and welcome guests in a professional manner
• Opens new guest accounts and provides information to new and prospective guest by explaining GrandBrands products and services
• Provide in-person and by-telephone general and specific related information concerning GrandBrands products or policies
• Respond to guests’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance.
• Answer questions, provide information and/or route calls appropriately
• Processes all guests’ transactions in person and/or via phone
• Utilizes tact and experienced-based knowledge to research and resolve guest inquiries explaining specific policies, procedures, products and/or services

 

Job Requirements

Knowledge, Skills and Abilities:

• Good organizational, written, telephone and verbal communication skills
• Good communication, analytical and interpersonal skills for communications involving guest and coworkers
• Multi-tasking with phones and customers in-person.
• Ability to work with a high sense of urgency and take personal initiative
• Effective problem solving skills

Qualifications

Required Experience:

• Previous customer service experience
• Proficiency in MS applications (Word, Excel, PowerPoint)
• A desire to excel and achieve excellence

 

Education:

• High School diploma or GED

 

Working Conditions

Mental Demands/Physical Demands/Environment Factors:

• Communicate with diverse population
• Capable of working independently without supervision
• Be able to sit and stand for long periods of time
• Ability to work as part of a team

• Ability to work overtime

 

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Furniture Repair Tech

 

Purpose: The Internal Service Technician is responsible for varying levels of repair and restoration of furniture pieces. Their work is performed in the Distribution Center. The Internal Service Technician identifies the level of repair needed and determines the type of tool, equipment and parts needed to repair the piece. The pieces include, but are not limited to upholstery, case goods, table and leather refinishing and fabrication. The Internal Service Technician repairs the piece per standard operating procedures and company standards. Once the repair is complete, the Internal Service Technician completes all administrative processes to place merchandise back into inventory. The Internal Service Technician will work in a team environment to meet overall Distribution Center production goals and objectives.  The Internal Service Technician assists with cleanliness throughout the Distribution Center and ensures a safe working environment.

 

Essential Functions:

• Meets or exceeds performance standards determined for each of the functions within assigned duties.
• Repair and touch up merchandise that was damaged in the Distribution Center, by a consumer or vendor, by using the following methods and materials:
• Burn-in Soft Fill Bond
• Use dry powders for color
• Use aerosol lacquers and shading lacquers
• Buff fine scratches from dresser, nightstands and tabletops
• Glue and clamp components
• Perform repairs in a fast paced environment
• Enter accurate records in all systems of all repairs specifying if the damage was created in-house or by the vendor
• Maintain and perform at the necessary productively level on a daily basis.
• Performs additional functions as necessary
• Deluxing of all outbound furniture prior to delivery to ensure no damages are present and all parts are included
• Inspect and repair/service all merchandise sold and delivered prior to or following loadout/delivery
• Manager repairs/metrics in Distribution Center

 

 

Secondary Duties

• Assists other departments as needed where trained

• Quality Control
• Lift Driver
• Cycle Count
• Assembly
• Customer Pick Up
• Tagging
• Return to stock
• Driver Helper
• Prepping
• Unloader
• Recycling
• Parts
• Cleaning

 

Job Requirements

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations

• Excellent guest service skills

• Excellent/professional oral and written communication skills with both internal and Internal customers and peers
• Excellent listening skills
• Ability to process and understand customer responses
• Provides outstanding customer service to our customers while adhering to established company policies and procedures
• Must be able to match colors and be familiar with using Mohawk or similar touch up products
• Furniture repair or refinishing experience preferred
• Ability to touch ups repairs and upholsters furniture
• Excellent communication skills required
• Subject to drug and alcohol testing if involved in an accident or safety violation

 

Qualifications

Required Experience:

• Basic knowledge of shop tools, repair materials
• Furniture Repair experience preferred

 

Education:

• High School diploma or GED

 

Working Conditions

Mental Demands/Physical Demands/Environment Factors;

• Arrive to work on time and fit for duty
• Use needed safety equipment as required for each job
• Wear appropriate safety (steel-toed boots) shoes at all time on the job site
• Follow work instructions and procedures as defined by GrandBrands Management Team
• Capable of working independently without supervision
• Be able to sit and stand for long periods of time
• Ability to pass a lift assessment with push/pull of 250 pounds with or without reasonable accommodations
• Ability to physically move furniture/merchandise utilizing hand truck as necessary
• Ability to pass required safety training program
• Ability to work as part of a team
• Ability to work overtime, working overtime is sometimes required.
• While performing the duties of this job, the employee is regularly exposed to outside weather condition. The employee is occasionally exposed to moving mechanical parts or to fumes or airborne particles. The noise level in the work environment is usually moderate.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

 

Part time Payroll & Benefits Specialist

 

Purpose:  This position is responsible for assisting with payroll and benefit administration.

The Delivery Driver Associate will work in a team environment to meet overall Distribution Center production goals and objectives.  The Delivery Driver assists with cleanliness throughout the Distribution Center and ensures a safe working environment

 

Essential Functions:

• Must be detail oriented and skilled in reviewing data for accuracy.
• Organizes open enrollment for benefits and disperses monthly packets to eligible employees.
• Coordinate with insurance companies to resolve employee insurance issues.
• Communicate with employees and management regarding benefits options and usage, and track usage data.
• Ability to Connect with Respect with all levels of employees with patience and empathy, focusing on the pillars of High Performance Culture.
• Maintain confidentiality in all records and reports.
• Must support GrandBrands Core Values on a daily basis
• Must be able to work a schedule that supports the needs of the business and your customer base.

 

Position Responsibilities:

• Assists Compliance Manager with weekly duties such as manual check processing, inputting data into the compensation report, adding PTO to employee records and assisting with payroll reconciliation of 5 GL accounts.
• Responsible for inputting new hires into GERS and corporate systems.
• Responsible for enrolling and cancelling benefit packages for employees.
• Responsible for execution of garnishments for previous employees and communicating garnishments to TPA.
• May be asked to gather data and analysis on an ad-hoc basis.

 

Physical Demands / Environment: This is primarily an office role. Long periods of sitting,     computer work and attention to detail required. There will be some local travel to the locations that you support and consistent periods while you are walking and speaking with employees.

Tools / Equipment: Must be proficient in Microsoft Office, specifically Excel

Education and Training: College degree preferred with 5 years of experience in payroll or human resources.

 

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.