Career Opportunities

Merchandise Re-buyer

Purpose:

The primary function of the Merchandise Re-buyer is to continually manage a group of items, as assigned by the Group Manager – Replenishment, to assure GrandBrands will maximize business and profitability.

Essential Functions:

• Review and validate weekly sales and inventory data to ensure optimum inventory levels necessary to meet projected sales demands.
• Modify recommendations based on promotional and seasonal trend
• requirements.
• Build a rapport with Warehouse personnel to ensure execution and allocation
• deadlines are met
• Collaborates with and supports buyer with strategy building, assortment
• planning, product development, sampling, sourcing, purchasing, in store &
• online merchandising & marketing, store allocation, and in-season
• management in order to maximize sales and profits
• Must support GrandBrand Core Values on a daily basis.
• Must be able to work a schedule that supports the needs of the business.

Position Responsibilities:

• Work closely with team to increase sales opportunities
• Identifies opportunities and recommends new products to the Buyer Manager
• Stays current and well-informed on current trends in the market place
• Maintains communication with vendors to ensure 100% understanding of our
• needs and intentions related to their product and to have up-to-date delivery
• information.

Physical Demands / Environment:

• This is an office role, so long periods of time sitting and looking at a computer.

Tools / Equipment:

• Must be proficient in Microsoft Office,

Education and Training:

• College degree preferred
• Job Type: Full-time

 

General Warehouse Associate

Purpose:
The GWA is cross-trained and certified in multiple areas of the warehouse operations and deployed to flex throughout the day as assigned by management. This role is designed to provide internal upward mobility as specialty positions become open.

Job Requirements/Knowledge, Skills, and Abilities:

• Ability to be cross-trained and functional in multiple skill sets.
• Ability to multi-task and report to different departments each day as assigned by management.
• Must support GrandBrand Core Values on a daily basis.
• Must be able to work a schedule that supports the needs of the business.
• Lifting and movement of merchandise with a forklift
• Unloading and loading of trucks
• Sweeping, recycling, and trash removal
• Repairing furniture and quality assurance
• May have to be customer-facing with the solid customer service experience
• Ability to keep paperwork in order and follow SOP's

Physical Demands / Environment :

• Ability to lift on average 50lbs with assistance. This could be a dual role in the office and warehouse, so long periods of time on your feet and at a desk.
• The warehouse is exposed to external temperature.

Tools / Equipment:

• Will be around machinery and moderate noise level. Forklift experience is a plus. Proficient in Microsoft Office a plus.

Sales Associate

Purpose:
Sales Associates are vital to delivering the guest experience that offers a distinctive shopping experience and drives sales results. While all positions within GrandBrands require working as part of a team to meet department and store objectives, your individual responsibilities as a Sales Associate may include demonstrating outstanding guest service and selling skills.

Essential Functions:

• Meeting and making a connection with guests, asking questions, and listening to their needs, then giving options and advice on meeting those needs.
• Inspiring the guest to purchase, celebrating the purchase, and creating a lasting positive impression of you, GrandBrands, and the overall experience.
• Maintain a professional attitude with sincerity and enthusiasm reflecting GrandBrands commitment to our guest – the most important person in our stores.
• Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the guest.
• Maintain sales goals and selling standards as specified by management.
• Must be able to produce a level of sales required by management and GrandBrands policy by connecting with guests, selling products, and meeting their needs.
• Reinforce guest selection (Opening the Sale).
• Give suggestions and add-ons sales.
• Explain special financing plans, delivery procedures, warranties, etc.
• Produce and maintain a level of sales goals required by management and serving guests by selling products and meeting their individual product & service needs.
• Utilize all channels available to maintain connections with our guests (personal contacts, letters, email, thank you notes, and special promotional contacts).
• Coordinate delivery with guests and logistical personnel. Follow up with guests on a timely basis before and after their pickup or delivery.
• Maintain and assist in keeping the showroom attractive and neat. 
• Accurately complete appropriate paperwork for all sales. 
• Maintain working knowledge of automated systems relative to sales.
• Regular, dependable attendance and punctuality.

Job Requirements

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills with the ability to
• communicate clearly and effectively in all situations
• Excellent guest service skills
• Knowledge of or ability to learn furniture styles and products
• Computer literacy
• Excellent communication skills
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service

Qualifications:

• 2 — 5 years of sales experience, preferable in retail and/or furniture

Education:
• High School diploma or GED
Apply Now!

Delivery Driver — Shuttle/Repo Drivers

Reports to: Asst. Distribution Center Manager

Department: Distribution Center

Purpose:

The Deliver Driver must ensure safe operation, loading and unloading of a given delivery truck. The Delivery Driver ensures safe and timely deliveries to customer locations. The Driver will maintain vehicle(s) with correct fluids, clean interior/exterior and timely completion of delivery records. The Delivery Driver ensures all deliveries are made to customer's place of business and/or job site.

The Delivery Driver Associate will work in a team environment to meet overall Distribution Center production goals and objectives. The Delivery Driver assists with cleanliness throughout the Distribution Center and ensures a safe working environment

Essential Functions:

• Delivery and set up of furniture in customer’s home, removing old furniture when necessary. Complete all paperwork involved.
• Meets or exceeds performance standards determined for each of the functions with assigned duties.
• Help with work orders as part of the daily delivery route.
• Help upload freight trucks.
• May help unpack and sample merchandise to the sales floor.
• Responsible for the condition of the truck and responsible to write daily truck maintenance reports.
• Supervise work of Delivery Helper.
• May inspect and touch up merchandise prior to loading.
• Verify the contents of inventory loads against shipping papers.
• Obey traffic laws and follow established traffic and transportation procedures.
• Backup Distribution Center duties when not on a delivery.
• Operate vehicle in a safe and courteous manner.
• Perform other duties as assigned.

Secondary Duties

• Assists other departments as needed where trained
• Unloading
• Tagging
• Prepping
• Return to Stock
• Customer Pick Up
• Delivery Driver Helper
• Recycling
• Cleaning
• Assembly
• Cycle Count
• Lift Driver

Job Requirements

Knowledge, Skills and Abilities:

• Strong verbal and written communications skills.
• Ability to effectively communicate with customers and associates.
• Problem solving skills.
• Must be able to be Department of Transportation qualified and keep all licenses and other required documents current.
• Must be able to read maps and follow oral and written instructions

Qualifications

Required Experience:

• 1-year previous warehouse or janitorial experience preferred
Education:
• High School diploma or GED.

Working Conditions

Mental Demands/Physical Demands/Environment Factors:
• Arrive to work on time and fit for duty
• Use needed safety equipment as required for each job
• Wear appropriate safety (steel-toed boots) shoes at all time on the job site
• Follow work instructions and procedures as defined by GrandBrands Management Team
• Capable of working independently without supervision
• Be able to sit and stand for long periods of time
• Ability to pass a lift assessment with push/pull of 250 pounds with or without reasonable accommodations
• Ability to physically move furniture/merchandise utilizing hand truck as necessary
• Ability to pass required safety training program
• Ability to work as part of a team
• Pass a company paid Post Offer Pre-Hire drug
• Ability to work overtime, working overtime is sometimes required. It is not always possible to let you know in advance of the need to work overtime because of the nature of our business. However, advance notice will be given whenever possible. When required, you are expected to work overtime unless excused from doing so by your manager. Overtime work will be distributed as evenly as possible. Any overtime must be approved and/or scheduled by your manager prior to working the overtime hours.
• While performing the duties of this job, the employee is regularly exposed to outside weather condition. The employee is occasionally exposed to moving mechanical parts or to fumes or airborne particles. The noise level in the work environment is usually moderate.

 

Apply Now!

Credit Relationship Manager

Purpose:
The Credit relationship manager position is designed to support the GrandBrands Customer Service Department and Retail Stores. This position's primary responsibility involves processing customer-financed contracts and contacting customers regarding their accounts. This position will provide strategic management of accounts and relationships with customers in the following areas:

• Processing new and add-on contracts
• Maintaining customer records
• Processing payments

The Credit Relationship Manager position is a mid-level position and supporting role within the GrandBrands customer service department. Interested candidates should excel in customer service, listening phone skills, resolving conflict, and identifying customers’ needs with account management, multi-tasking, and quality assurance.

Essential Functions:

• Greet and welcome guests in a professional manner
• Opens new guest accounts and provides information to the new and prospective guest by explaining GrandBrands products and services
• Provide in-person and by-telephone general and specific related information concerning GrandBrands products or policies
• Respond to guests’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance.
• Answer questions, provide information and/or route calls appropriately
• Processes all guests’ transactions in person, and/or via phone
• Utilizes tact and experienced-based knowledge to research and resolve guest inquiries explaining specific policies, procedures, products, and/or services

Job Requirements

Knowledge, Skills and, Abilities:

• Good organizational, written, telephone, and verbal communication skills
• Good communication, analytical and interpersonal skills for communications involving guest and coworkers
• Multi-tasking with phones and customers in-person.
• Ability to work with a high sense of urgency and take personal initiative
• Effective problem-solving skills

Qualifications

Required Experience:

• Previous customer service experience
• Proficiency in MS applications (Word, Excel, PowerPoint) 
• A desire to excel and achieve excellence

Education:
• High School diploma or GED


Working Conditions

Mental Demands/Physical Demands/Environment Factors:
• Communicate with diverse population
• Capable of working independently without supervision
• Be able to sit and stand for long periods of time
• Ability to work as part of a team
• Ability to work overtime
Apply Now!

Recycler — Facilities Maintenance Associate

Reports to: Delivery Floor Supervisor

Department: Warehouse

Purpose:

The Recycle-Facilities Maintenance Associate performs general manual labor tasks including loading, unloading, sorting, lifting and moving materials. The Recycle-Facilities Maintenance Associate also assists in a wide variety of functions involving manual labor tasks as needed.

Essential Functions:

• Ensures a neat and clean work environment by cleaning work areas and discarding materials in the proper manner.
• Inspects buildings and other structures to determine functional systems and detect malfunctions and needed repair making notes and recommendations .
• Compliance with all safety procedures.
• Responsible for sweeping floors, cleaning up debris around the warehouse, breaking down boxes and recycle, emptying garbage and keeping restrooms clean and well stocked.

Job Requirements

Knowledge, Skills and Abilities:

• Effective communication with all co-workers
• Willing to work flexible hours and shifts
• Positive attitude, Ethics, and values which support our company’s values and goals
• Must possess outstanding organizational and housekeeping skills
• Must have sound judgment, and reasonability
• Subject to drug and alcohol testing if involved in an accident or safety violation.

Qualifications

Required Experience:

• 1-year previous warehouse or janitorial experience preferred
Education:
• High School diploma or GED.

Working Conditions

Mental Demands/Physical Demands/Environment Factors:
• Arrive to work on time and fit for duty
• Use needed safety equipment as required for each job
• Wear appropriate safety (steel-toed boots) shoes at all time on the job site
• Follow work instructions and procedures as defined by GrandBrands Management Team
• Capable of working independently without supervision
• Be able to sit and stand for long periods of time
• Ability to pass a lift assessment with push/pull of 250 pounds with or without reasonable accommodations
• Ability to physically move furniture/merchandise utilizing hand truck as necessary
• Ability to pass required safety training program
• Ability to work as part of a team
• Pass a company paid Post Offer Pre-Hire drug
• Ability to work overtime, working overtime is sometimes required. It is not always possible to let you know in advance of the need to work overtime because of the nature of our business. However, advance notice will be given whenever possible. When required, you are expected to work overtime unless excused from doing so by your manager. Overtime work will be distributed as evenly as possible. Any overtime must be approved and/or scheduled by your manager prior to working the overtime hours.
• While performing the duties of this job, the employee is regularly exposed to outside weather condition. The employee is occasionally exposed to moving mechanical parts or to fumes or airborne particles. The noise level in the work environment is usually moderate.

 

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Apply Now!

Legal Avoidance Specialist

Purpose:

A legal avoidance specialist's main goal is to avoid all accounts from the any legal actions being initiated and assist getting the customer back to the Connections Department. The position involves stopping any current legal actions, reestablishing the customer payment history, a comprehensive review of an account that may need extending the contract terms and any available payment plan options. This position will provide strategic management of accounts and relationships with customers.

Essential Functions:

• Contact customers regarding their account and set up acceptable payment arrangements to bring their account up to date
• Excellent/professional oral and written communication skills with both internal and external customers and peers
• Excellent listening skills
• Ability to process and understand customer responses
• Provides outstanding customer service to our customers while adhering to established company policies and procedures
• Proficient computer knowledge with Microsoft tools
• Professional telephone etiquette
• Perform other duties as assigned.
• Ability to work independently
• Highly organized
• Direct requests and unresolved issues to the designated resources
• The ability to multitask
• Adequate negotiation skills

Job Requirements

Knowledge, Skills and Abilities:

• Positive telephone personality and exceptional customer service skills.
• Capable of being trained to be “Phone Assertive."
• Good communications.
• Ability to define and resolve problems.
• Effective Communicator with customers and other Company Managers.

Qualifications

Required Experience:

• Minimum one year collections experience
• Minimum two years plus customer service experience
• Skilled at balancing multiple priorities in a fast paced environment
Education:
• High School diploma or GED.

Working Conditions

Mental Demands/Physical Demands/Environment Factors:
• Arrive to work on time and fit for duty
• Follow work instructions and procedures as defined by GrandBrands Management Team
• Capable of working independently without supervision
• Ability to work as part of a team
• Ability to work in a high volume conditions

 

Apply Now!

Credit Relationship Manager - Office Floater

Purpose:

The credit relationship manager position is designed to support the GrandBrands Customer Service Department and Retail Stores. This position's primary responsibility involves processing customer-financed contracts and contacting customers regarding their accounts. This position will provide strategic management of accounts and relationships with customers in the following areas:

• Processing new and add-on contracts
• Maintaining customer records
• Processing payments

The Credit Relationship Manager position is a mid-level position and supporting role within the GrandBrands customer service department.  Interested candidates should excel in customer service, listening phone skills, resolving conflict and identifying customers’ needs with account management, multi-tasking and quality assurance.

Essential Functions:

• Greet and welcome guests in a professional manner
• Opens new guest accounts and provides information to new and prospective guest by explaining GrandBrands products and services
• Provide in-person and by-telephone general and specific related information concerning GrandBrands products or policies
•  Respond to guests’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance.
•  Answer questions, provide information and/or route calls appropriately
•   Processes all guests’ transactions in person and/or via phone
• Utilizes tact and experienced-based knowledge to research and resolve guest inquiries explaining specific policies, procedures, products and/or services

Job Requirements

Knowledge, Skills and Abilities:

• Good organizational, written, telephone and verbal communication skills
•  Good communication, analytical and interpersonal skills for communications involving guest and coworkers
•  Multitasking with phones and customers in-person.
•  Ability to work with a high sense of urgency and take personal initiative
• Effective problem solving skills

Qualifications

Required Experience:

• Previous customer service experience
•  Proficiency in MS applications (Word, Excel, PowerPoint)
•  A desire to excel and achieve excellence
Education:
• High School diploma or GED.

Working Conditions

Mental Demands/Physical Demands/Environment Factors:
• Communicate with diverse population
• Capable of working independently without supervision
• Be able to sit and stand for long periods of time
• Ability to work as part of a team
• Ability to work overtime

 

Apply Now!

Unloader Associate

Purpose:

The Unloader Associate oversees continuous data entry and the logging and inspections of inbound merchandise shipments. The Unloader Associate will work in a team environment to meet overall Distribution Center production goals and objectives. The Unloader Associate assists with cleanliness throughout the Distribution Center and ensures a safe working environment.

Essential Functions:

• Receives and unloads freight both manually or with equipment such as forklifts and pallet jacks.
• Meets or exceeds performance standards determined for each of the functions within assigned duties. 
• The Unloader Associate must be able to perform all core receiving functions on an as needed basis, including but not limited to stocking, organizing, unloading trucks, receiving, labeling, assisting with office duties, and storing finished goods
• Checks for damaged goods
• Verifies quantify and quality of orders
• Verifies items received with purchase order; wrap packages and ships supplies
• Delivers and retrieves product(s) to and from work or storage areas
• Tags all products with correct receiving labels
• Participates in physical inventories of Distribution Center
• Maintains inventory records by adding or deleting products as they are shipped or received
• Operates computer systems to enter and correct information as needed
• Keeps shipping/receiving and Distribution Center areas clean
• Responds to requests from various departments
• Perform other duties as assigned

Job Requirements

Knowledge, Skills and Abilities:

• Strong verbal and written communications skills
• Ability to effectively communication with customers and associates
• Problem solving skills
• Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Qualifications

Required Experience:

• Distribution Center experience preferred
Education:
• High School diploma or GED.

Working Conditions

Mental Demands/Physical Demands/Environment Factors:
• Arrive to work on time and fit for duty
• Use needed safety equipment as required for each job
• Wear appropriate safety (steel-toed boots) shoes at all time on the job site
• Follow work instructions and procedures as defined by GrandBrands Management Team
• Capable of working independently without supervision
• Be able to sit and stand for long periods of time
• Ability to operate a forklift safely and efficiently (must be pre certified)
• Pass a company paid Post Offer Pre-Hire drug screen
• Ability to pass a lift assessment with push/pull of 250 pounds with or without reasonable accommodations
• Ability to physically move furniture/merchandise utilizing hand truck as necessary
• Ability to pass required safety training program
• Ability to work as part of a team
• Ability to work overtime, working overtime is sometimes required. It is not always possible to let you know in advance of the need to work overtime because of the nature of our business. However, advance notice will be given whenever possible. When required, you are expected to work overtime unless excused from doing so by your manager. Overtime work will be distributed as evenly as possible. Any overtime must be approved and/or scheduled by your manager prior to working the overtime hours.
• While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts or to fumes or airborne particles. The noise level in the work environment is usually moderate.

 

Apply Now!

Customer Service Representative

Purpose:

The customer service representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Essential Functions:

• Represent GrandBrands to guests in a courteous and professional manner and provide prompt, comprehensive, efficient, and accurate service.
• Respond to guests’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance.
• Answer telephone professionally and courteously
• Answer questions, provide information and/or route calls appropriately
• Take messages and coordinates follow through
• Utilizes tact and experienced-based knowledge to research and resolve guest inquiries explaining specific policies, procedures, products and/or services
• Represents GrandBrands in a professional manner while maintaining positive guest relations. 
• Professional oral and written communication skills with customers and team
• Direct requests and unresolved issues to the designated resources
• Ability to work independently
• Highly organized

Job Requirements

Knowledge, Skills and Abilities:

• Good communication, analytical and interpersonal skills for communications involving guest and coworkers
• Multitasking with phones and team members.
• Ability to work with a high sense of urgency and take personal initiative
• Requires ability to prioritize projects considering the project’s impact on GrandBrands and best use of resources within the defined time lines.
• Effective problem solving skills

Qualifications

Required Experience:

• Previous customer service experience
• Proficiency in MS applications (Word, Excel, PowerPoint) 
• Skilled at balancing multiple priorities in a fast paced environment
Education:
• High School diploma or GED.

Working Conditions

Mental Demands/Physical Demands/Environment Factors:
• Follow work instructions and procedures as defined by GrandBrands Management Team
• Communicate with diverse population
• Capable of working independently without supervision
• Be able to sit for long periods of time
• Ability to work as part of a team

 

Apply Now!